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How to Order

Our online store provides our customers with a convenient and secure online order form which protects our customers' private financial information. The secure portions of our site are evident through a slight change in the url, from http: to https:. Another visual indication of a secure page, section or site will be a pad lock icon located either in the upper or lower bar of your browser, depending on which software you are running.

We also offer our customers other benefits in addition to online security. Our customers are covered by our product guarantee, pre-order services without deposits, and no penalty order cancellations options


You don't see your answer here? contact us via email, please use our Customer Service Request Form!

Online Order

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Please be sure to carefully fill out all personal information fields in the order form.

It is especially important to enter the correct e-mail address because all important information regarding your order, your receipt, and generally the product you ordered itself, will be sent to this e-mail address. We recommend carefully entering the address twice to avoid any errors and to avoid delays in processing your order.

Lastly, please select your payment type and currency, and confirm all entries by clicking on "Next Step". On the next page, you can recheck your information and make any necessary corrections.

Click on "Order now" to submit your order. You will then see a final order confirmation page.

You can print out your own invoice. Click on "Print Invoice Version" in the lower left corner of the page. A copy of this receipt will automatically be e-mailed to you together with your order confirmation.

 

Fax/Phone order
Please note that online orders are processed automatically and therefore more quickly than orders placed by fax, e-mail, or phone, because processing is not dependent on our customer service center's business hours.

If you would still prefer to place an order using one of these options, please include the following information:

  • The product name and, if known, the specific product ID
  • The quantity you wish to order
  • The name the product license will be issued to
  • Your billing address and your delivery address, if different
  • Your phone number and your fax number, if available
  • The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different
  • Your selected payment option and currency

If you include all of the required information, your order can be processed immediately by our customer service team.

  • Customer Service USA
    (Language: English):

    share-it! - Digital River GmbH
    c/o Digital River Inc.
    9625 West 76th Street, Suite 150
    Eden Prairie, MN 55344, USA

    Phone: +1 952 646-5747 (for calls from outside the U.S.) or +1 800 903 4152 (for calls from inside the U.S.)
    Fax: +1 952 646-4552

  • Customer Service Europe
    (Languages: German/ English/ French/ Italian/ Spanish/ Portuguese)

    share-it! - Digital River GmbH
    c/o Digital River Ireland Ltd.
    4300 Atlantic Avenue
    Westpark Business Campus
    Shannon Co. Clare
    Ireland

    Phone: +49 221 31088-20
    Fax: +49 221 31088-29

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