Cloudstars Buy Online or Call Us : Call us

Contact us for Support

Contact Us

Feel free to send us any requests, questions, suggestions or comments regarding our product HERE. We are glad to provide you with any support possible.Before submiting any questions, we would strongly suggest you to read the FAQ section fisrt as there contains alot of common enquiries.

If you have had issues receiving our correspondences regardless of your e-mail host, we suggest that you make sure all the Cloudstasrs addresses below appear within your address book /accepted sender list / Whitelist

Following is a list of important addresses that may send you emails regarding your account information, orders, newsletters and other information. (Please note, the majority of these email addresses are send-only)

  • Product sales & Processing Notifications
    sales@cloudstars.com
  • Customer Support
    support@cloudstars.com
  • Newsletters & PPO E-mails NEW
    cloudnews@cloudstars.com
  • Product Information
    info@cloudstars.com

 

Please note that online orders are processed automatically and therefore more quickly than orders placed by fax, e-mail, or phone, because processing is not dependent on our customer service center's business hours.

If you would still prefer to place an order using one of these options, please include the following information:

  • The product name and, if known, the specific product ID
  • The quantity you wish to order
  • The name the product license will be issued to
  • Your billing address and your delivery address, if different
  • Your phone number and your fax number, if available
  • The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different
  • Your selected payment option and currency

If you include all of the required information, your order can be processed immediately by our customer service team.

  • Customer Service USA
    (Language: English):
  • share-it! - Digital River GmbH
    c/o Digital River Inc.
    9625 West 76th Street, Suite 150
    Eden Prairie, MN 55344, USA

    Phone: +1 952 646-5747 (for calls from outside the U.S.) or +1 800 903 4152 (for calls from inside the U.S.)
    Fax: +1 952 646-4552

  • Customer Service Europe
    (Languages: German/ English/ French/ Italian/ Spanish/ Portuguese)

    share-it! - Digital River GmbH
    c/o Digital River Ireland Ltd.
    4300 Atlantic Avenue
    Westpark Business Campus
    Shannon Co. Clare
    Ireland

    Phone: +49 221 31088-20
    Fax: +49 221 31088-29

Thank you.

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